By EMMIE V. ABADILLA
As part of its aggressive expansion plan to capture a bigger share in the American outsourced call center market, Philippine Long Distance Telephone Co. (PLDT), through its fully-owned subsidiary ePLDT, yesterday launched another call center site worth P400 million.
Called Ventus Libertad, the new site is located at Libertad corner Arayat Streets, Mandaluyong City . It currently has 580 seats and offers inbound technical support, inbound sales, outbound sales, sales chat and sales back office services to an American client.
"Aside from being part of our expansion plan, building a new site supports our business continuity and disaster recovery strategy by giving us greater flexibility and resiliency in our operations," according to Ventus President Rosalie R. Montenegro. "That will be a great advantage for us when we offer our services to prospective clients."
Ventus, the contact center company of ePLDT, now has 4,500 seats housed in seven sites: two in Fort Bonifacio, and one each in, Jupiter, Garnet, East Avenue , Libertad, PLDT’s MGO Building in Metro Manila, and Molo in Iloilo City .
By the end of 2006, Ventus expects to increase the number of seats to 5,000. Another 1,000 seats will be added in 2007 using existing PLDT facilities.
"Using existing PLDT facilities is beneficial to Ventus and PLDT. We achieve a level of cost-efficiency that other call center companies will find difficult to match," the Ventus President added.
Like Ventus’ other sites, Ventus Libertad has numerous amenities for its call center agents. They include a canteen/pantry; sports facility room for air hockey, basketball, video games; multi-media room with TV, DVD, books, magazines, karaoke machine, game boards plus two employee lounges with sleeping quarters.
Manila Bulletin
October 11, 2006
http://www.mb.com.ph/BSNS2006101176776.html
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